How does your 100% Satisfaction Guarantee work?

After ordering online,To ensure that you have a great online wine buying experience, every wine sold through the Just Wines website is tasted and reviewed by our expert tasting panel. Wines considered by our panel to be of inferior or poor quality are simply rejected and are not listed on our site.

In the rare instance that you are not satisfied with a wine purchased from Just Wines, then we are more than happy to provide you with a full refund for purchases of the relevant wine by you (including freight costs). Just let us know that you are not satisfied with the wine within 365 days of buying the wine, we'll refund or credit you in full (including freight costs) an amount equal to the value of your remaining unopened bottles plus one opened bottle only; or in the case of mixed packs, on a bottle by bottle basis and suggest you continue to try the other different wines rather than sending them back without tasting them first.

All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to us.

If Just Wines reasonably believes that a buyer is abusing our 100% Satisfaction Guarantee, Just Wines reserves the right to suspend or cancel the 100% Satisfaction Guarantee in relation to that buyer, cancel any pending orders and/or close that buyer's account.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.

If you require further information or would like to submit a claim, simply contact our Customer Service Team at support@justwines.com.au. you will receive an email confirmation containing your order details (provided you have entered a valid email address). We will then attempt to deliver your purchase(s) from our warehouse in Sydney via our preferred carrier - Australia Post. Depending on your location within Australia, the delivery time will vary between 2-14 days depending on how remote the delivery address is. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.