How does your 100% Satisfaction Guarantee work?

In the rare instance that you are not satisfied with a wine purchased from Just Wines, we will be more than happy to provide you a replacement or full refund of your purchase.

We highly recommend that you open one bottle of wine to begin with, try it and ask for a replacement or refund if dissatisfied. We'll refund or credit you (including the freight cost) an amount equal to the value of the unopened bottles you return plus one bottle. Please note that if more than one bottle of wine has been opened by you, Just Wines will refund the cost of one bottle in addition to the unopened ones that have been returned.

In the case of a mixed pack, we provide the replacement/return on a bottle by bottle basis and suggest that you continue to try the other wines as well rather than sending them back without tasting.

Do note, in case of wines priced over $15 a bottle, a request for replacement/return can be placed within 90 days only.

All refunds are processed within 7 days of your request or from the date that the wines are returned to us.

If Just Wines believes that a customer is abusing the 100% Money back Guarantee, Just Wines reserves the right to suspend or cancel any pending orders by them and/or close their account.

Any loss, damage or deterioration to the product after delivery is the responsibility of the customer and therefore no refunds will be offered for wines in such cases.

If you require further information or would like to submit a claim, simply contact our Customer Service Team at support@justwines.com.au.