If you are not 100% satisfied with your purchase, we would be more than happy to help you return or exchange your purchase. We will also cover the return postage costs.
We have a 365-day Free Returns policy that we offer in the event that you’re unhappy with your wine, we’re more than happy to arrange the return of any unopened bottles you might have, for an equivalent refund or replacement.*
To initiate this, please contact us and let us know.
If Just Wines reasonably believes that a buyer is abusing our Free Returns policy, we reserve the right to suspend or cancel the policy in relation to that buyer, cancel any pending orders and/or close that buyer's account. Just Wines reserves the right to refuse the returns policy to any requests deemed unreasonable.
* Please note that our returns policy may differ for mixed packs, promotional items, or products purchased through third-party websites.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.